Voucher Purchase
1. All purchases of a voucher for a hot air balloon flight must be made on our standard booking form. This should be accompanied by payment in full, either by cheque or by providing your credit card details. Each passenger is provided with an individually numbered voucher.

2. Vouchers may be purchased by telephone if payment is made by credit card. Our staff will complete the booking form by taking your details over the telephone. You will be provided with a copy of the booking form along with your voucher.

3. This contract is made with you. However, if you are purchasing the voucher as a gift then these terms and conditions will still apply to the holder of the voucher, and any reference to 'you' in the rest of these terms and conditions will refer to that person.

4. It is our intention that all terms of the contract between us are contained in these terms and conditions. If you wish to rely on any variation in these terms you should ensure that the variations are agreed in writing by us when the purchase is made.

Our Obligation To You
1. The voucher will entitle you to participate in a hot air balloon flight at a date, to be arranged, within twelve months of its purchase, including:

The preparation and inflation of the balloon for flight.
A flight in a hot air balloon.
Champagne after the flight and a commemorative flight certificate.
The recovery of the balloon at the end of the flight.

2. The voucher is not redeemable for cash.

3. Hot air balloon flights are dependant upon the weather and are regulated by the Air Navigation Order. We are subject to strict operating procedures and limitations imposed by the Civil Aviation Authority in order to ensure the safety of our passengers. It may be necessary to postpone a flight, at any time if, in our judgement, the conditions are not safe or the flight would not be permitted under the Air Navigation Order. We will give you as much warning as operational procedures allow, of any postponement, but in order to ensure your safety we reserve the right to postpone a flight at any time up to the moment of launch.

4. It is intended that the balloon will be in the air for approximately one hour but the pilot has ultimate responsibility for deciding the duration and conduct of any flight and the appropriate time and place of any landing. We cannot guarantee that a flight will follow any particular direction.

5. If we have to postpone a flight on eight or more occasions and your voucher is then valid for a period of less than two months, we will extend the validity of the voucher for a period of six months beyond the expiry of the initial twelve month period. There will be no charge for this extension. Should you have less than eight attempts to fly during the twelve months you voucher is valid, it may be extended, at our discretion, but will be subject to an administration charge (see Clause 9).

6. Vouchers are not refundable except in the following circumstances:
o If you die during the period the voucher is valid.
o If it is certified by a doctor that you are medically unfit to fly (other than by
reason of pregnancy). If the condition is permanent, and providing we are
informed within the period that the voucher is valid, a refund will be
provided. If the condition is temporary we will extend the validity of the voucher by twelve months.
o If we have agreed in writing at the time the voucher is purchased that the flight
must be taken on a specified date or within a specified period of time (not
exceeding one month), and we are unable to fly at that time.

7. If you are unable to fly during the validity period of your voucher because you are pregnant we will extend the validity period by twelve months.

8. Refunds in any other circumstances are at our discretion, and are subject to an administration charge (see Clause 9).

9. Our administration costs are £50 per voucher.

10. We carry insurance covering our legal liability for any injury or damage sustained by passengers and their belongings during the course of our flights, in accordance with English law provisions covering air transport. The level of liability varies from time to time as a result of currency fluctuations and you may not consider it adequate. We can provide further details upon request, and if you do not consider that the amount of insurance cover would be adequate to compensate you for any loss, whether for death, personal injury or damage to your belongings, you should arrange your own additional cover. We are not liable for loss or damage to equipment and effects brought with you on the flight, nor death or personal injury, above the level of our normal statutory liability, unless the loss has been caused by ourselves, intentionally or recklessly and with knowledge that damage would probably result.

11. We do not accept liability for any costs or expenses you incur if we have to postpone any flight, where the reason for the postponement is beyond our control.

Your Obligation To Us
1. Your voucher is valid for a period of twelve months from the date of purchase. If your flight is not taken within that time you will lose the right to participate in a flight unless you have booked flights on eight occasions which have had to be postponed, or the validity period has been extended for some other reason under these terms and conditions.

2. You must contact us within six months of the purchase date of the voucher, quoting the voucher number, in order for us to make a first booking for your flight, which must be for a date within nine months of the purchase date. If you do not do so and do not take your flight within the validity period the voucher will expire at the end of its validity period and you will lose the right to a flight. We will not make any refund in these circumstances.

3. Once you have made a booking for a specific flight you must telephone us in order to finalise arrangements and to check that the flight has not been affected by adverse weather conditions, in accordance with our instructions.

4. You may postpone your flight up to thirty six hours before the meeting time for the flight you have booked, provided that at the time you do so you re-schedule your flight for a mutually convenient date within one month of the postponed flight.

5. If you do not give us notice of postponement in accordance with Clause 4 above, or do not attend in time to take part in your booked flight, you will not be entitled to a re-scheduled flight nor to any refund.

6. We are not qualified to express an opinion about your fitness to fly and you must ensure that your are fit to fly. You must not fly if you are suffering from any serious medical condition, or have recently undergone surgery unless you have a certificate of your fitness to fly from your doctor. You must not fly if your are pregnant or under the influence of alcohol or drugs.

7. Our paramount consideration is your safety and the safety of others participating in the flight and you must obey all requests and instructions issued by any of our staff and take particular care to abide by any safety instructions given. The pilot has complete discretion as to whether to allow you to participate in the flight and will refuse to allow you to do so if, in his opinion, you would be a risk to the balloon, or to other passengers or to yourself.

8. We will not fly children under the age of eight years. A child under the age of sixteen years will only be flown if accompanied by a responsible adult.

9. You should wear such appropriate clothing as is advised to you in advance
of the flight and as further detailed in our brochure. Cameras and lightweight video equipment are welcome. The use of mobile telephones in balloons is prohibited.